The complete guide to payment scheme compliance for card issuers

What is scheme compliance?

Scheme compliance, also known as payment network compliance or card network compliance, is the comprehensive process of adhering to the rules, requirements, and standards set by major payment card networks, including Visa, Mastercard, American Express, Discover, JCB, and other regional schemes.

At its core, scheme compliance revolves around three critical components:

Card Network Mandates

Card Network Mandates

These are specific directives issued by payment schemes that govern how all participants in the payment ecosystem must operate. Card network mandates cover technical specifications, security protocols, operational procedures, and reporting requirements. Every mandate comes with specific implementation deadlines and compliance criteria that must be met to maintain good standing with the payment network.

Payment Network Compliance Programs

Payment Network Compliance Programs

Beyond individual mandates, payment schemes operate comprehensive compliance programs that monitor ongoing adherence to their standards. These include programs like Visa's Electronic Data Quality Program, Mastercard's Data Integrity Monitoring Program (DIMP), and various fraud monitoring initiatives. Each program has specific thresholds, reporting requirements, and consequences for non-compliance.

Scheme Relationship Management

Scheme Relationship Management

This involves maintaining proper communication and working relationships with payment network representatives, participating in industry consultations, and ensuring your organisation stays informed about upcoming changes to network requirements.

Solving complex processes

Terminology: Why names matter

The payments industry uses several interconnected terms that often cause confusion:

  • Scheme Compliance (primarily used in Europe and Asia-Pacific)
  • Payment Network Compliance (common in North America)
  • Card Network Mandates (universal term for specific requirements)
  • Network Compliance Management (operational process term)
  • Payment Card Industry Compliance (broader term including PCI DSS)

While the terminology varies by region, they all refer to the same fundamental challenge: ensuring your organisation meets the evolving requirements of payment card networks to maintain your ability to issue cards and process payments.

The scope and complexity of modern compliance requirements

Payment network compliance extends far beyond simple rule-following. It represents a multi-layered discipline that touches virtually every aspect of a financial institution's operations:

Technical implementation requirements

Card network mandates frequently require significant technical changes to core systems. A few examples include:

  • Enhanced tokenisation standards for mobile and digital wallet payments
  • 3D Secure 2.3 implementation for Strong Customer Authentication (SCA)
  • Real-time fraud monitoring system upgrades
  • Contactless payment limit adjustments and security protocols

Operational process changes

Payment network compliance affects day-to-day operations through requirements for:

  • Transaction processing procedures
  • Customer authentication workflows
  • Dispute handling processes
  • Data retention and reporting practices
  • Risk management frameworks

Financial and commercial implications

Scheme compliance directly impacts your bottom line through:

  • New fee structures and interchange rate changes
  • Compliance program thresholds that trigger financial penalties
  • Opt-out opportunities for unused services
  • Investment requirements for technical upgrades
  • Potential revenue opportunities from new payment methods

Regulatory and legal considerations

Payment network requirements often intersect with regional regulations, creating complex compliance scenarios where organisations must satisfy both scheme rules and local regulatory requirements simultaneously.

Think of payment network compliance as managing a complex ecosystem where technical, operational, financial, and regulatory requirements constantly evolve, each with specific deadlines and implementation criteria that can significantly impact your business if not properly managed.

Simplifying payment operations

The critical importance of scheme compliance management

The consequences of inadequate payment network compliance extend far beyond simple financial penalties. For card issuers and issuing banks, effective scheme compliance management is crucial to maintaining business continuity and a competitive edge.

Immediate business risks

Non-compliance with card network mandates can result in:

  • Direct Financial Penalties: Fines or increased license costs, ranging from thousands to hundreds of thousands of dollars
  • Increased Processing Costs: Higher interchange rates and additional fees
  • Operational Restrictions: Limitations on transaction processing or new product launches
  • License Suspension: In severe cases, loss of ability to issue payment cards

Strategic business impact

Beyond immediate penalties, poor network compliance management creates:

  • Competitive Disadvantage: Late implementation of new payment features
  • Operational Inefficiency: Manual processes that consume valuable resources
  • Reputational Risk: Public enforcement actions that damage market confidence
  • Regulatory Scrutiny: Increased oversight from financial regulators who view payment network compliance as an indicator of operational risk management

The cost of manual compliance processes

Traditional approaches to scheme compliance management create hidden costs that many organisations underestimate:

  • Resource Allocation: A typical manual compliance process requires 50+ hours per week of skilled labour
  • Opportunity Cost: Time spent on manual compliance tasks cannot be invested in innovation or growth initiatives
  • Error Risk: Manual processes increase the likelihood of missing critical deadlines or misinterpreting requirements
  • Audit Burden: Preparing for compliance audits becomes a major operational undertaking without proper documentation systems

The financial impact extends beyond direct costs. Organisations with inefficient payment network compliance processes often discover market opportunities too late, miss revenue-generating features, or face unexpected costs from newly implemented scheme fees.