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Simplifying payment operations for banks — scheme compliance, dispute management, fraud recovery and industry trends.

All Fraud & Disputes Guides & Reports News Podcasts Scheme Compliance Success Stories Thought Leadership Webinars

Serial disputers: Why the pattern matters more than the single claim

Serial disputers are draining bank profits by exploiting chargeback systems through repeat "item not received" or "empty box" claims, and the rise of organised fraud-as-a-service operations is making it worse. This post breaks down the difference between fraud, friendly fraud, and serial disputing, then explains how issuers can track repeat offenders across PANs and accounts. It also shows how Amiko's virtual agent, automation, and analytics help banks move from reactive fraud recovery to proactive prevention.

JUL 16, 2026

How to quantify the value of scheme compliance modernisation

Learn how to quantify the value of scheme compliance modernisation by evaluating operational costs, financial exposure, revenue opportunities, and time to value.

JUL 10, 2026

The hidden cost of scheme compliance complexity

This white paper reframes scheme compliance as a leadership decision, quantifying the hidden costs of capacity drain, delivery drag, and missed mandates. It offers a maturity model and self-assessment to help banks turn compliance from a drag on the business into a source of advantage.

JUL 8, 2026

Why dispute management is the next frontier in fraud fighting

Global card fraud losses are set to climb to $41 billion by 2030 even as fraud rates fall, driven by relentless transaction volume growth and the rise of first-party fraud. As AI strengthens both fraud detection and fraudster tactics, issuing banks face mounting pressure in dispute operations that weren't built to scale. This piece explores why the next wave of loss reduction will come from automating and modernising fraud and dispute workflows, not just better detection.

JUL 2, 2026

SCA and Delegated Authentication issuer compliance check for 2026

SCA and Delegated Authentication: An issuer compliance check for 2026

Mapping Visa's scheme rules to functional network operations: the DAF 3DS sunset, Visa Payment Passkey, DCAP data consumption, Delegated Authentication governance, and CE3.0.

JUN 25, 2026

White paper: Disputes in the age of agentic commerce

As AI agents begin transacting on behalf of consumers, issuer dispute operations face a structural break. Learn how agentic commerce is reshaping chargeback volumes, evidence standards, and back-office economics, and what it takes to keep pace.

JUN 24, 2026

How MultiSafepay turned scheme compliance into growth multiplier with Kajo

How MultiSafepay turned scheme compliance into a growth multiplier with Kajo

Discover how MultiSafepay centralised 100% of Visa and Mastercard bulletins into a single platform using Kajo, establishing end-to-end mandate ownership and audit transparency, and enabling their compliance function to scale with business growth.

JUN 18, 2026

The scheme fees you are not tracking are already costing you

Payment scheme fees arrive months after the violation and get absorbed as processing costs. Here's why issuers miss them – and what proactive looks like.

JUN 11, 2026

What zero-touch dispute resolution yields, and why CFOs should care

Dispute management costs grow with your portfolio, no matter how good your team gets. Learn how zero-touch automation cuts friendly fraud losses by 40–50%, compresses resolution timelines, and breaks the linear relationship between card volume and headcount.

JUN 4, 2026

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