© 2025 Rivero AG
Simplifying payment operations for banks — scheme compliance, dispute management, fraud recovery and industry trends.
Rivero will be at Mastercard’s Risk X Conference in Rome from 8–11 September 2025. With dispute management and payment network compliance at the core of what we do, we’re joining global leaders to share insights and explore what’s next for fraud recovery, chargebacks, and smarter risk operations. Stop by our booth or join a session, we’d love to connect.
When Visa introduced the Visa Issuer Monitoring Program (VIMP), it sent a clear message: issuers are expected to take a proactive role in reducing fraud and managing disputes. But like many things in the payments world, the details are easy to miss… and the operational impact can add up quickly.
How payment network updates can be a strategic advantage.
Explore how Ethoca, Consumer Clarity, and Mastercom empower issuing banks to reduce chargebacks, automate disputes, and enhance customer experience.
Disputes used to be treated as a cost of doing business: an unavoidable part of running a card programme. But things have changed. The volume of digital transactions keeps growing, customer expectations are higher than ever, and traditional dispute processes are under strain. For card issuers, the question is no longer whether to improve dispute management but how.
For decades, financial institutions have viewed customer disputes and chargebacks as inevitable or a cost of doing business. Opinions have changed in recent years, however, as advanced technology solutions can help banks and enterprises reduce caseloads, resolve disputes, and improve the customer experience.
Click to Pay is revolutionising online checkout with its seamless, secure experience. While beneficial for consumers and merchants, it presents unique operational and compliance challenges for issuing banks.
Disputes are on the rise. And with first-party fraud emerging as a top challenge for nearly 69% of financial institutions, the stakes for effective dispute management have never been higher. That’s why understanding and mastering the frameworks provided by major payment networks is no longer optional.
How Cembra improved chargeback support with Amiko: faster resolutions, automation, and higher customer satisfaction via 24/7 virtual agent.