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Simplifying payment operations for banks — scheme compliance, dispute management, fraud recovery and industry trends.
Dispute volumes are soaring — but Amiko data shows issuers can cut manual work by 70% and resolve cases in minutes, not hours.
The dispute lifecycle defines how Visa and Mastercard resolve transaction challenges, from the first cardholder complaint to final arbitration. This guide breaks down each stage. From presentment, pre-dispute, chargeback, representment, pre-arbitration, and arbitration, so issuers, acquirers, and merchants can better manage cases, reduce costs, and improve resolution efficiency.
Rivero is proud to partner with Cornèrcard to redefine fraud recovery and dispute management. With Amiko, Cornèrcard is delivering a more secure, efficient, and customer-centric approach to handling disputes and fraud cases. Security and consumer protection remain uncompromising priorities for Cornèrcard, while streamlined processes empower teams to act faster, more accurately, and with greater care for every customer. By reducing manual effort and enhancing operational efficiency, Amiko enables Cornèrcard to combine outstanding customer experience with operational excellence, showing that they can go hand in hand.
Meet Ask KI: the first feature in Kajo Intelligence, built to make compliance faster and smarter. Instead of spending hours reviewing Visa and Mastercard bulletins, compliance managers can now ask questions directly inside Kajo and get clear, AI-powered answers in seconds. Ask KI highlights what matters most, saves time, and ensures accuracy by combining AI with Rivero’s deep payment network compliance expertise.
AI-powered agents are transforming shopping from a human decision-making process into a machine-driven transaction flow. Traditional marketing, checkout, and fraud models weren't built for this. This article explores how agentic commerce is changing the rules for merchants, issuers, and PSPs and what leaders can do now to stay in the flow.
Agentic commerce is ushering in a new era of digital interaction and with it, fresh challenges for issuers managing fraud and disputes. This webinar lays out what’s changing and how to adapt.
Rivero will be at Mastercard’s Risk X Conference in Rome from 8–11 September 2025. With dispute management and payment network compliance at the core of what we do, we’re joining global leaders to share insights and explore what’s next for fraud recovery, chargebacks, and smarter risk operations. Stop by our booth or join a session, we’d love to connect.
When Visa introduced the Visa Issuer Monitoring Program (VIMP), it sent a clear message: issuers are expected to take a proactive role in reducing fraud and managing disputes. But like many things in the payments world, the details are easy to miss… and the operational impact can add up quickly.
How payment network updates can be a strategic advantage.
