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Simplifying payment operations for banks — scheme compliance, dispute management, fraud recovery and industry trends.
Explore how Ethoca, Consumer Clarity, and Mastercom empower issuing banks to reduce chargebacks, automate disputes, and enhance customer experience.
Disputes used to be treated as a cost of doing business: an unavoidable part of running a card programme. But things have changed. The volume of digital transactions keeps growing, customer expectations are higher than ever, and traditional dispute processes are under strain. For card issuers, the question is no longer whether to improve dispute management but how.
For decades, financial institutions have viewed customer disputes and chargebacks as inevitable or a cost of doing business. Opinions have changed in recent years, however, as advanced technology solutions can help banks and enterprises reduce caseloads, resolve disputes, and improve the customer experience.
Click to Pay is revolutionising online checkout with its seamless, secure experience. While beneficial for consumers and merchants, it presents unique operational and compliance challenges for issuing banks.
Disputes are on the rise. And with first-party fraud emerging as a top challenge for nearly 69% of financial institutions, the stakes for effective dispute management have never been higher. That’s why understanding and mastering the frameworks provided by major payment networks is no longer optional.
How Cembra improved chargeback support with Amiko: faster resolutions, automation, and higher customer satisfaction via 24/7 virtual agent.
In this blog post, we recap Rivero’s recent appearance on the Swisspreneur podcast, where co-founders Fatemeh Nikayin and Thomas Müller share their journey of building a startup in Switzerland. Discover how Rivero is reshaping payment network compliance through technology, what it means to earn trust in banking, and why putting people first is key to innovation in the financial sector.
Rivero Co-Founder Dr. Fatemeh Nikayin recently joined SoarPay’s PayPod to discuss how AI-powered solutions are transforming payment dispute management, enhancing customer trust, and modernizing banking operations
We’re proud to announce our partnership with Swissquote, aimed at transforming dispute management through Rivero’s all-in-one SaaS platform, Amiko. By leveraging Amiko’s advanced case management features and intelligent self-service chatbot, Swissquote is optimizing both back-office and front-office operations, significantly reducing manual workloads and enhancing the customer experience.