Transforming payment operations: The issuer's guide to resilience & automation

In the financial sector, particularly within card payment operations, building resilient and future-ready infrastructure has become a strategic priority. With rising chargeback volumes and a constant stream of payment scheme bulletins, banks and card issuers are facing more operational pressure than ever before.

However, the implications extend beyond regulatory compliance. Manual processes and fragmented data drive up costs, slow down response times, and limit the agility issuers need to respond to evolving cyber threats, partnership-driven exposures from co-branded card programmes, and rising customer expectations.

Our experts have developed a guide on building future-ready banking and payments operations, drawing on insights from KPMG, Accenture, and Rivero's work with leading European issuers like Cornèr Bank and PostFinance. It helps banks and issuers streamline workflows, simplify compliance, and improve recovery rates through a structured, practical approach.

Inside, you'll find:

• How to stay current with regulatory and compliance trends, including DORA readiness.
• Practical steps to prioritise risk management across interconnected exposures.
• Strategies for leveraging technology to drive operational efficiency and mitigate risk.
• Real-world examples of automating scheme compliance and dispute management.
• How modern solutions support agility, transparency, and audit-ready operations.
• Guidance on building resilient, sustainable infrastructure for rising chargeback volumes.

Whether you're after quick wins or a full operational overhaul, this guide gives you practical steps you can put to work straight away.