Amiko Frequently Asked Questions

Amiko is specifically designed for licensed banks issuing cards, Banking-as-a-Service (BaaS) providers, and fintech companies that manage cardholder fraud and disputes.

Key benefits include significant efficiency gains, better cardholder experience through a self-service chatbot, reduced complexity in handling disputes, improved collaboration with merchants, simplified fraud reporting, centralised data reports, and better overall document management.

Amiko offers a comprehensive suite of features for fraud recovery, including case handling, a bi-directional self-service chatbot to address potential fraud inquiries, and integration with fraud reporting systems like Mastercard Fraud & Loss Database and Visa Fraud Reporting System.

Yes, Amiko integrates with merchant collaboration networks like Ethoca and Verifi, facilitating transaction data enrichment and retrieval of digital receipts. This helps manage friendly fraud and family fraud scenarios effectively.

Amiko directly integrates with both the Mastercard Fraud & Loss Database and the Visa Fraud Reporting System, allowing for both manual and automated fraud reporting, potentially replacing existing tools or outsourcing services.

Amiko digitises the entire dispute process, from cardholder communication and merchant collaboration to handling Mastercom and VROL disputes and compliance case filings. This eliminates the need for multiple tools and unlocks significant process automation.

Amiko fully supports all dispute lifecycles available on Visa & MC: Chargebacks, 2nd presentments, incoming and outgoing case filings (pre-arbitration, arbitration, pre-compliance, compliance). All related features like partial submissions, withdrawals, resubmissions, rebuttals and fee collections are supported directly on Amiko, so there is no need to revert to the scheme's online portals for any parts of the dispute lifecycle. Amiko also allows you to take all dispute actions in bulk, making it easy to handle cases that contain a large number of transactions.

Amiko includes a virtual fraud and dispute agent with expert-curated chatbot skills. This chatbot collects all the necessary data points for submitting a chargeback immediately without additional information collection, all within the cardholder's app or portal, enhancing cardholder protection without increasing operational burdens.

Yes, Amiko seamlessly integrates with Ethoca and Verifi, allowing users to leverage these merchant collaboration networks for transaction data enrichment and digital receipt retrieval, aiding in dispute resolution.

Amiko features an intelligent document handling system that provides a central repository for organising all types of cardholder, issuer, and acquirer documentation. It can even automatically detect the type of acquirer documents and highlight important tags like "Compelling Evidence".

Amiko directly integrates with Mastercard and Visa networks and is fully certified by both schemes. No integration with your processing system is needed, making it a hassle-free solution to implement.

Amiko is built with banking security and data privacy as core principles. Sensitive cardholder or card data is not exposed to Rivero, ensuring a high level of security.

Yes, Amiko is a fully managed SaaS solution, which means it is constantly updated with new features and compliance releases without any additional costs.

To learn more about Amiko and how it can benefit your organisation, you can visit the Amiko page or contact our team directly for a personalised demo and discussion of your specific needs.