Kajo Frequently Asked Questions

Kajo is designed for all entities having a principal license with payment networks, including issuing and acquiring banks, that need to manage compliance with payment network rules and regulations. It supports teams across the organisation, including the risk and compliance, payment operations, finance, payment processing and products teams.

The primary values include easy access to all payment network publications, digitalising and automating payment network compliance processes, enabling collaboration across multiple teams, powerful search and filtering capabilities, providing a comprehensive overview of compliance status at any point in time, and many more.

Kajo is a payment network-agnostic solution that supports compliance management for all major payment schemes, including Mastercard, Visa, American Express (Amex), UnionPay, JCB, Discover/Diners, and domestic payment networks globally.

Kajo automatically aggregates all publications (mandates, bulletins, technical letters, best practice, guides, release announcements) from payment schemes like Visa and Mastercard, filters them to show only the relevant ones for your organisation, and provides suggestions on what the impacted areas of business and stakeholders are who need to be informed.

Yes, Kajo tracks all compliance updates and offers a comprehensive dashboard that provides an overview of the current and future compliance status across your organisation, allowing you to track ongoing activities and deadlines at a glance.

Kajo includes a WhatsApp-style comment feature that enables easy exchanges between internal and external stakeholders on any ongoing compliance update, promoting collaboration by ensuring everyone is informed and aligned on the activities and status.

Yes, Kajo provides an overview of your compliance dates, deadlines and status to help teams prioritise urgent topics. In addition, Kajo sends email notifications for important updates, approaching deadlines, and potential non-compliance issues, helping you avoid unwanted surprises and penalties.

Kajo automatically filters bulletins, assigns tasks to the right stakeholders, sends notifications, and provides dashboards for tracking progress and risks. Beyond these automations, Kajo acts as a centralised knowledge hub by bringing clarity and spreading payment network knowledge across teams, which ensures all relevant stakeholders have access to the critical information they need to collaborate and stay compliant.

By automating manual payment network compliance workflows, Kajo reduces operational costs, mitigates fines, and helps you avoid hidden fees (e.g., missed opt-out deadlines). It also minimises knowledge silos by centralising information, helping teams make faster, more informed decisions and reducing the overhead of repetitive inquiries or miscommunications.

Yes. During onboarding, we tailor your Kajo environment to your licenses, products, markets, and internal team structures.

We provide a calculator to estimate efficiency gains and cost avoidance based on your team size, payment network schemes, and compliance load.

Kajo is designed with bank-level security and is free from any client-identifying data, providing a high level of security. Each customer has a dedicated tenant hosted in the Google Cloud cluster.

es. Kajo follows industry best practices for data encryption, access management, and tenant segregation.

Yes, Kajo integrates with ServiceNow and Jira Cloud for seamless task management across platforms, allowing you to extend task management capabilities to teams that may not have or want direct access to Kajo.

Yes, Kajo supports Azure Active Directory (Entra ID) SSO.

Kajo is priced as an annual SaaS fee based on the scope of your compliance, including the payment networks you have a license with and the geographical regions in which you operate. Pricing includes unlimited user access.

We regularly release feature improvements and product updates. Bulletins from Mastercard, Visa, and other schemes are added within 3–5 days of publication.

You have access to a dedicated Customer Success Manager and our support team.

Typically, onboarding takes 1–2 weeks, depending on the complexity of your organisation. It involves workshops to set up your compliance framework.

Yes! Rivero offers training sessions for users, scheme compliance managers, and ongoing support after launch.

Yes, you can onboard your service providers into Kajo with restricted access.

We're happy to offer demos and personalised walkthroughs. Contact us to schedule a session!