Every day, issuers face the same hard trade-offs: how do you detect fraud fast enough to matter? How do you manage risk without creating friction that drives customers away? And how do you resolve disputes efficiently without burning out your team or eroding your margins?
Marek Kosiński and Vinita Ramtri have worked closely with issuers who faced those exact questions and found better answers. In this webinar, they share what's working now: a strategic approach to risk, fraud, and dispute management drawn straight from the front lines, with practical lessons you can apply to your own operation.
What you'll learn:
- Why the risk models most issuers still rely on are falling short, and what a more responsive approach looks like.
- How to identify fraud signals earlier in the transaction lifecycle, before losses materialise.
- How leading issuers are resolving disputes faster, reducing manual workload, and recovering more.
- Real examples from issuers who have measurably improved their fraud and dispute outcomes.
- Steps you can take now to strengthen your risk and dispute posture without a full process overhaul.
Fraud tactics are evolving faster than most issuer frameworks were built to handle. At the same time, dispute volumes continue to rise, and the operational cost of managing them manually is compounding. Issuers who treat risk and dispute management as a strategic priority, rather than a back-office function, are the ones pulling ahead.
This session offers a clear-eyed look at where the gaps typically are, what fixing them actually involves, and how to make the case internally for doing it well.