Our webinars bring together industry experts and practical know-how to help issuers tackle their most pressing challenges. Browse the full library to watch on-demand, revisit key discussions, and find ideas to strengthen your operations.

Webinars

Join industry experts Chris Jones (PSE Consulting) and Thomas Müller (Rivero), hosted by Marek Kosiński, as they explore how AI-led transactions are shifting the fraud and dispute landscape. 

You’ll learn:



It’s a forward-looking, practical conversation on staying prepared for the next frontier of payments.

Watch the webinar on-demand 

Agentic commerce is ushering in a new era of digital interaction and with it, fresh challenges for issuers managing fraud and disputes. This webinar lays out what’s changing and how to adapt.



pexels-john-tekeridis-21837-1072851.jpg

Impact of Agentic Commerce On First Party Fraud and Disputes

We explore a strategic approach to risk, fraud, and dispute management that helps issuers protect their customers and their bottom line. You’ll hear practical advice, lessons from the field, and ideas for turning operational challenges into long-term strengths.

What does it take for issuers to stay ahead in an environment where fraud and disputes are constantly evolving? This webinar takes a fresh look.

pexels-diva-plavalaguna-6937944.jpg

The Issuer’s Edge: Rethinking risk, fraud & disputes

We explore why license holders remain fully responsible for compliance, even when outsourcing. From hidden dependencies to missed updates, the risks are real — but manageable with the right oversight. Learn what to watch for, and how to keep your compliance processes watertight without overloading your team.

Working with a processor or third party can ease the burden of compliance, but it doesn’t make you immune to the risks. This webinar explains why.

pexels-hillaryfox-1595391.jpg

The hidden risks of "outsourcing" payment network compliance

From case resolution times to recovery rates, the right data can guide smarter decision-making and better results. We’ll walk through the essential KPIs for issuers, how to track them effectively, and how to use them to improve both compliance and customer satisfaction.


Watch the webinar on-demand 

Without the right metrics, it’s hard to know if your fraud recovery and dispute management strategy is working. This webinar helps you focus on the KPIs that truly matter.

pexels-diva-plavalaguna-6147016.jpg

Are you flying blind? The KPIs every issuer needs for fraud and dispute recovery

Every update from Visa, Mastercard, and other networks holds valuable insights, if you know how to interpret and apply them. In this conversation, we show you how to shift your perspective: from “keeping up” with requirements to using those changes to improve operations, strengthen compliance, and even spot market opportunities.

Payment network updates don’t have to be just another compliance checkbox. This webinar explores how you can use them to gain a competitive edge.



pexels-karolina-grabowska-4491461.jpg

Beyond compliance: Turning payment network updates into competitive intelligence

From keeping up with shifting rules to managing resource-heavy dispute processes, issuers face a range of obstacles. In this session, our experts share first-hand experiences, proven strategies, and answers to the questions you might not even know to ask. Whether you’re looking to improve internal processes or get better results from your dispute operations, you’ll leave with actionable ideas to put into practice.

Fraud recovery and dispute management can feel like a constant uphill climb. In this webinar, we bring clarity to the biggest challenges issuers face and offer practical ways to overcome them.

pexels-vlada-karpovich-4050294.jpg

The biggest challenges in fraud recovery and dispute management — answered

We walk through Visa’s dispute process, common pitfalls, and the opportunities for issuers to streamline case handling. Learn practical tips to reduce manual work, improve win rates, and stay compliant, all while keeping customer experience front and centre.

Visa’s dispute rules can be complex, but with the right approach, issuers can handle them with confidence. This webinar breaks down what you need to know.


pexels-diva-plavalaguna-6937716.jpg

Mastering dispute management with Visa

From cost and flexibility to speed and long-term scalability, we weigh the pros and cons of both approaches. Hear real-world examples, learn the hidden costs, and leave with a clear framework to guide your decision.

Choosing between building your own dispute management tool and buying a solution can shape your operations for years. This webinar explores the trade-offs.
