Agentic Commerce is reshaping the way consumers and businesses interact in digital marketplaces. With it, comes a new wave of complexity around fraud, trust, and dispute resolution that most institutions aren't yet prepared for.
In this webinar, industry experts Chris Jones (PSE Consulting) and Thomas Müller (Rivero), hosted by Marek Kosiński, explore how AI-led transactions are shifting the fraud and dispute landscape.
Agent-led transactions will change everything, from authentication and payment flows to the very nature of first-party fraud. This is a deep dive into the next frontier of payments and what you can do to stay ahead.
What you'll learn:
- What Agentic Commerce is, why it represents the next big leap in e-commerce, and why the payments industry needs to pay attention now.
- How AI agents are already introducing risk in non-dispute use cases, from mis-selections and duplicate purchases to silent payment errors.
- Why first-party fraud could increase as consumers shift blame to agents for transactions they authorised but didn't intend.
- How dispute resolution frameworks must evolve to keep pace with intelligent automation, and what today's chargeback processes get wrong.
- What new Visa and Mastercard rules, including VAMP, mean for businesses handling disputes at scale in an agent-driven world.
AI agents are already transacting on behalf of consumers. For fraud and dispute teams, this introduces scenarios that existing frameworks weren't built to handle.
The rules are beginning to catch up, but slowly. Issuers that understand the emerging risk landscape now will be better placed to adapt their processes and engage with network rule changes from a position of knowledge rather than reaction.