We are frequently invited as guest speakers on topics related to payments. Here you will find our conversations with payments leaders on scheme compliance, fraud, disputes, and the future of card payments.

Podcasts

We recently had the pleasure of joining the Swisspreneur podcast, where our co-founders Fatemeh Nikayin and Thomas Müller sat down with host Silvan Krähenbühl to talk about Rivero’s journey, the future of compliance tech, and what it really takes to build trust in one of the world’s most conservative industries: banking. 

🎧 Listen to the full episode here:



In this candid conversation, Fatemeh and Thomas shared insights on how Rivero evolved from a bold idea into a trusted partner for banks across Switzerland and beyond. They discussed the early challenges of building a startup in a tightly regulated environment, and why solving real pain points, like card dispute handling and scheme compliance, requires more than just good software. It takes credibility, consistency, and a deep understanding of how banks actually work.

A key theme of the episode is how Rivero puts people, not just processes, at the center of compliance. Thomas explained how our products, Kajo and Amiko, are designed to empower banking teams by simplifying complexity and eliminating unnecessary friction. Fatemeh added how important it is to listen to customers early and often, especially when you're asking them to rethink how they’ve worked for years.

Rivero’s Swiss roots play an important role in how we think about security and reliability. Fatemeh talked about how Switzerland’s reputation for trust and discretion aligns naturally with the kind of company we’re building, one where compliance is no longer a burden, but a strategic advantage.

💬 “Our goal is to make compliance a driver of innovation, not something that holds it back.” – Fatemeh Nikayin

In this blog post, we recap Rivero’s recent appearance on the Swisspreneur podcast, where co-founders Fatemeh Nikayin and Thomas Müller share their journey of building a startup in Switzerland. Discover how Rivero is reshaping payment network compliance through technology, what it means to earn trust in banking, and why putting people first is key to innovation in the financial sector.

111.png

🎧 Building trust through technology: Rivero on the Swisspreneur Podcast

In a recent episode of SoarPay’s PayPod, Rivero's Co-Founder and Chief Growth Officer, Fatemeh Nikayin, dived into the transformative role of Machine Learning in modernizing payment dispute processes for banks. 

During the conversation, the importance of data sovereignty in SaaS solutions for banks is highlighted. With our solutions 

 designed with privacy and compliance at their core, Fatemeh emphasizes how automation not only streamlines operations but also serves as a pivotal tool in building and maintaining customer trust. 


A key takeaway from the conversation is the nuanced application of AI in regulated industries. Fatemeh advocates for a balanced approach that combines rule-based automation with human oversight, ensuring both efficiency and compliance.

Have a listen below:



Rivero Co-Founder Dr. Fatemeh Nikayin recently joined SoarPay’s PayPod to discuss how AI-powered solutions are transforming payment dispute management, enhancing customer trust, and modernizing banking operations

Scherm­afbeelding 2025-05-07 om 11.55.46.png

🎧 Automating bank disputes to build trust

We’ve been busy sharing fresh ideas and insights on the future of banking and payments in some amazing podcasts this year. If you missed them, don’t worry, here’s a quick recap!

, we focused on the back-office operations of banks — a vital, often under-appreciated aspect of the financial ecosystem. The conversation emphasised how adopting emerging technologies like AI, automation, and cloud systems can revolutionise this space, improving not just efficiency but also compliance, cost management, and operational agility. 

The takeaway? Back-office operations are no longer just support functions. They are integral to a bank's success and growth. As banks face mounting pressure to stay competitive, embracing digital transformation is no longer optional. It's a strategic necessity.

This episode serves as a powerful reminder that improving internal operations is just as important as enhancing customer-facing services. With the right tools and strategies, banks can drastically increase their agility, adapt to market changes faster, and create a more seamless customer experience. 

 where our CEO Thomas Müller reflected on the evolution of payment solutions. As the payments industry continues to transform with innovations like embedded finance and cross-border payment solutions, Rivero is leading the charge in creating seamless, scalable solutions that benefit both businesses and consumers. 

The future of payments goes beyond just transferring money. It’s about enhancing the customer experience through faster, more secure transactions and creating an ecosystem where payments are embedded seamlessly into everyday experiences. His insights underscored the importance of adaptability and innovation, especially as the payment space becomes more fragmented and complex. 

Both episodes offer a valuable glimpse into the direction of financial services in 2025. If you're keeping up to date, these conversations are packed with actionable insights and thought leadership on how technology is reshaping both banking operations and payments.

From back-office to payments.png

From back-office to payments: Key insights from our latest podcasts

Our Co-Founder and CEO, Thomas Müller, recently joined PCN for an insightful podcast discussion on Rivero’s journey and how our products help Issuing banks simplify payment processes such as card payment disputes and scheme compliance management.

Our Co-Founder and CEO, Thomas Müller, recently joined PCN for an insightful podcast discussion on Rivero’s journey and how our products help Issuing banks simplify payment processes such as card payment disputes and scheme compliance management.



Reinventing Payment Operations.png

🎧 Reinventing payment operations

Our co-founders Fatemeh Nikayin, PhD and Thomas Müller recently joined EM360tech for an insightful podcast discussion with Matt Harris on the increasing rates of fraud and disputes and how financial institutions can improve their use of technology to minimise the risk. Gain fresh perspectives about common pain points for CEOs and COOs and how issuing banks should be leveraging technology for fraud recovery.

🎧 Reinventing Fraud Recovery and Disputes

The Converge podcast hosted our CEO Thomas Müller where he delved into the EPI's plans to establish a new European payment network. Discover among many topics the changes in the EPI’s vision and the need to establish robust consumer protection policies as it expands across Europe.

The European Payments Initiative (EPI).png

🎧 The European Payments Initiative (EPI): Bridging instant payments across the bloc

In this episode our founders discuss how Rivero helps banks streamline payment processes such as card payment chargebacks and scheme compliance management.

In this episode our founders discuss how Rivero helps banks streamline payment processes such as card payment chargebacks and scheme compliance management.


Breaking Banks Europe.png

🎧 Breaking Banks Europe

The PaymentTalk podcast hosted our Co-founder & CEO Thomas Müller, where he talked about: