News

The latest Rivero's product updates, press releases, and company milestones shaping the future of payment scheme compliance and dispute management.

Guided Case Creation improves dispute intake quality and operational efficiency

Human-assisted dispute intake: How Guided Case Creation improves case quality & operational efficiency

For banks that want to improve dispute operations while preserving a more personal service model, Amiko's Guided Case Creation offers a practical path forward. It allows frontline teams to support cardholders within a structured workflow, improves the quality of information entering the process, and creates a stronger handoff to back-office teams.

MAY 21, 2026

Amiko is getting even smarter and dispute management will never look the same

Amiko by Rivero combines a scheme-rules engine with machine intelligence to automate the full dispute lifecycle – from cardholder intake to chargeback filing. New Copilot and Autopilot capabilities mean agents focus on complex exceptions while routine cases resolve themselves. The result: lower cost per dispute, better win rates, and compliance risk that's managed rather than missed.

APR 13, 2026

How VR Payment transformed card network compliance with Kajo

Discover how VR Payment is transforming payment network compliance with Kajo’s central payment network compliance platform, streamlining updates, collaboration, and oversight for efficient, transparent, and empowering compliance management.

NOV 4, 2025

Meet Rivero at Money20/20 Las Vegas

Rivero will be at Money20/20 Las Vegas to discuss card network compliance, dispute management, and fraud recovery. Book a meeting with our CEO Thomas Muller

SEP 15, 2025

Rivero is proud to partner with Cornèrcard to redefine fraud recovery and dispute management

Rivero is proud to partner with Cornèrcard to redefine fraud recovery and dispute management. With Amiko, Cornèrcard is delivering a more secure, efficient, and customer-centric approach to handling disputes and fraud cases. Security and consumer protection remain uncompromising priorities for Cornèrcard, while streamlined processes empower teams to act faster, more accurately, and with greater care for every customer. By reducing manual effort and enhancing operational efficiency, Amiko enables Cornèrcard to combine outstanding customer experience with operational excellence, showing that they can go hand in hand.

AUG 26, 2025

Rivero is joining Mastercard RiskX Conference in Rome

Rivero will be at Mastercard’s Risk X Conference in Rome from 8–11 September 2025. With dispute management and payment network compliance at the core of what we do, we’re joining global leaders to share insights and explore what’s next for fraud recovery, chargebacks, and smarter risk operations. Stop by our booth or join a session, we’d love to connect.

AUG 6, 2025

Rivero Partners with Swissquote to Elevate Dispute Management Using Amiko

We’re proud to announce our partnership with Swissquote, aimed at transforming dispute management through Rivero’s all-in-one SaaS platform, Amiko. By leveraging Amiko’s advanced case management features and intelligent self-service chatbot, Swissquote is optimizing both back-office and front-office operations, significantly reducing manual workloads and enhancing the customer experience.

MAY 5, 2025

Rivero Partners with Advanzia Bank to Transform Fraud Recovery and Claims Resolution

We are excited to announce a strategic partnership between Amiko and Advanzia Bank S.A., focused on elevating fraud recovery and claims resolution. By integrating Amiko’s intelligent virtual agent and self-service chatbot, Advanzia aims to streamline its front-office operations, significantly reduce manual effort, and deliver a faster, more efficient customer experience.

MAR 13, 2025

Swiss Fintech Rivero collaborates with leading financial market infrastructure provider SIX

Rivero, the SaaS software provider for dispute management and compliance in payment transactions, is collaborating with SIX, a leading provider of financial market infrastructure in Europe, to provide the SaaS solution Amiko for fraud recovery and dispute management.

MAR 4, 2025

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