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Rivero, the SaaS software provider for dispute management and compliance in payment transactions, is collaborating with SIX, a leading provider of financial market infrastructure in Europe, to provide the SaaS solution Amiko for fraud recovery and dispute management.

 – SaaS provider Rivero today announced that it will provide its fraud recovery and dispute management platform, Amiko, to SIX and its partner banks. This collaboration will enable SIX to optimize its chargeback process by introducing a range of self-service features for its partners and their cardholders.

With Amiko, SIX will be able to increase operational efficiency in chargeback resolution and provide a better customer experience for its partner banks. Rivero's Amiko technology will be used for fraud and dispute cases for debit cards (for more than 100 Swiss banks) issued and/or processed by SIX from 2026. This collaboration will significantly expand Rivero's reach.

As one of the leading debit card processing organizations in Switzerland, SIX is responsible for handling incoming fraud and dispute cases for partner banks. Rivero's Amiko software solution will help SIX manage all incoming disputes. By streamlining the different parts of the fraud and dispute process, media disruptions will be reduced and chargeback agents and analysts will be able to work on cases more efficiently.

Thomas Müller, CEO of Rivero, comments: “By working with a payment service provider as significant as SIX, Rivero can become the leading solution provider for securing the majority of debit cards in Switzerland. Our solution, Amiko, will support SIX in automating the chargeback process.”

He adds: “This cooperation is not only strategic, but also based on the common understanding that we need to work together to get the best out of our card and payment services. By using Amiko, SIX will benefit from one of the most modern, efficient and self-sufficient all-in-one SaaS payment solutions”.

Stefan Giger, Head Products & Services, Banking Services at SIX, comments on the collaboration: "The integration of Amiko will help us to support our clients in fraud investigation and dispute resolution. We know how stressful these situations can be for the cardholders of our partner banks. A quick and easy approach helps to resolve claims in an orderly and timely manner".

For more information about Rivero and their products Kajo and Amiko, please visit their website: 

Established in 2019 and headquartered in Switzerland, Rivero is a fast-growing European company and a Visa Fintech Partner specialising in streamlining payment operations within the highly regulated payments industry. It focuses on offering unique SaaS solutions for dispute management, and payment scheme compliance. Rivero’s flagship products, Kajo and Amiko, set it apart in the industry. Kajo is a solution for payment scheme compliance, minimising risks, and efforts for payment network licensees. Amiko revolutionises fraud recovery and dispute management processes by digitalising them, thus aiding issuing banks in efficient management and enhancing consumer protection.

Schweizer Fintech Rivero kooperiert mit führender Anbieterin von Finanzmarktinfrastruktur SIX

Rivero, der SaaS-Softwareanbieter für Dispute Management und Compliance im Zahlungsverkehr, kooperiert mit SIX, einer führenden Anbieterin von Finanzmarktinfrastruktur in Europa, um die SaaS-Lösung Amiko für Fraud Recovery und Dispute Management bereitzustellen.

 – Der SaaS-Anbieter Rivero gab heute bekannt, dass er seine Fraud Recovery- und Dispute Management-Plattform Amiko SIX und ihren Partnerbanken zur Verfügung stellen wird. Diese Zusammenarbeit wird es SIX ermöglichen, ihren Chargeback-Prozess durch die Einführung einer Reihe von Self-Service-Funktionen für ihre Partner und deren Karteninhaber zu optimieren.

Mit Amiko wird SIX in der Lage sein, ihre operative Effizienz bei der Lösung von Chargebacks zu steigern und ihren Partnerbanken hierzu ein besseres Kundenerlebnis zu bieten. Die Rivero-Technologie von Amiko wird ab 2026 bei Betrugs- und Streitfällen für Debitkarten (für mehr als 100 Schweizer Banken) zum Einsatz kommen, die von SIX ausgegeben und/oder verarbeitet werden. Diese Zusammenarbeit wird die Abdeckung von Rivero erheblich erweitern.

Als eines der führenden Debitkarten-Processing-Unternehmen in der Schweiz ist SIX für die Bearbeitung von eingehenden Betrugs- und Streitfällen für Partnerbanken verantwortlich. Die Softwarelösung Amiko von Rivero wird SIX dabei unterstützen, alle eingehenden Streitfälle zu verwalten. Durch die Straffung der verschiedenen Teile des Betrugs- und Streitfall-Prozesses werden Medienbrüche reduziert und die Chargeback-Agenten und Analysten können effizienter an den Fällen arbeiten.

Thomas Müller, CEO von Rivero, kommentiert: „Durch die Zusammenarbeit mit einer so bedeutenden Zahlungsdienstleisterin wie SIX kann Rivero zum führenden Lösungsanbieter für die Sicherung der Mehrheit der Debitkarten in der Schweiz werden. Unsere Lösung, Amiko, wird SIX dabei unterstützen, den Chargeback-Prozess zu automatisieren.“

Er fügt hinzu: „Diese Zusammenarbeit ist nicht nur strategischer Natur, sondern basiert auch auf dem gemeinsamen Verständnis, dass wir zusammenarbeiten müssen, um das Beste aus unseren Karten- und Zahlungsdienstleistungen herauszuholen. Durch den Einsatz von Amiko wird SIX von der Leistungsfähigkeit einer der modernsten, effizientesten und autarksten All-in-One-SaaS-Zahlungslösungen profitieren.“

Stefan Giger, Head Products & Services, Banking Services bei SIX, kommentiert die Zusammenarbeit wie folgt: „Die Integration von Amiko wird uns dabei unterstützen, unseren Kunden bei der Betrugsaufklärung und der Beilegung von Streitfällen behilflich zu sein. Wir wissen, wie belastend diese Situationen für die Karteninhaberinnen und -inhaber unserer Partnerbanken sein können. Ein schneller und einfacher Ansatz trägt dazu bei, Ansprüche geordnet und frühzeitig zu klären.“

Weitere Informationen zu Rivero und ihren Produkte Kajo und Amiko finden Sie auf der Website: 

Rivero, 2019 gegründet und mit Sitz in der Schweiz, ist ein schnell wachsendes europäisches Unternehmen und ein Visa-Fintech-Partner, das sich auf die Optimierung von Zahlungs-Betriebsprozessen innerhalb der stark regulierten Zahlungsbranche spezialisiert hat. Das Unternehmen bietet einzigartige SaaS-Lösungen für Dispute Management und Compliance im Zahlungsverkehr. Die Flaggschiff-Produkte von Rivero, Kajo und Amiko, heben das Unternehmen in der Branche hervor. Kajo ist eine Lösung für die Compliance von Zahlungssystemen, die Risiken und Aufwände für Lizenznehmer von Zahlungsnetzwerken minimiert. Amiko revolutioniert die Prozesse der Fraud Recovery und Dispute Management, indem sie diese digitalisiert und so den ausgebenden Banken bei der effizienten Verwaltung hilft und gleichzeitig den Verbraucherschutz stärkt.

Rivero x Six

Swiss Fintech Rivero collaborates with leading financial market infrastructure provider SIX

Leadership Team: Stephan Wächter, Head of Operations, Thomas Müller, Co-founder/CEO & Fatemeh Nikayin, Co-founder/Growth

Rivero, a European Fintech specialising in digitalisation and automation of payment processes, announced today that it has raised $7 million in a Series A round. The round was led by 6 Degrees Capital and Inference Partners, with participation from Kraken Ventures, Seed X Liechtenstein, the venture arm of PostFinance and angel investor and former COO of Adyen, Robert Kraal, together with a long list of payment executives.

The investment will help Rivero accelerate its growth across new markets and boost its product development and workforce.

Founded in 2019, Rivero is a fast-growing European fintech. Headquartered in Switzerland, Rivero is aimed at simplifying payment operations for the highly regulated payments industry, filling a gap in the market for fraud recovery, dispute management and payment scheme compliance solutions. Leveraging the benefits of SaaS, Rivero’s products cater to all players in the payment ecosystem, but in particular towards issuing banks.

The fintech’s competitive edge is reflected in its two unique SaaS product offerings, which are focused on making costly and manual payment operations seamless. Kajo, the first product, is the only solution on the market for payment scheme compliance and enables all licensees of payment networks to minimise the effort and the risks involved in this process.

Its second product, Amiko, is the only SaaS solution that digitalises the entire fraud recovery and dispute process. This helps issuing banks efficiently manage this process while offering a unique self-service experience to their customers. Amiko empowers banks to promote consumer protection of card payments to their customers without being concerned with increasing volume or costs.

In just three years since its go-to-market, Rivero has secured partnerships with over 20 well-established financial institutions, ranging from issuing banks to acquiring banks and payment processors. In 2022, Rivero became the first Swiss Fintech to be selected for the Visa Fintech Partner Connect programme, a prestigious, game-changing initiative that provides the company with access to a selection of best-in-class and trusted technology partners.

Commenting on the Series A round, Thomas Müller, co-founder and CEO of Rivero, said: 

“We're thrilled to share the news of our Series A round. Especially given the current challenging market conditions. We take this as confirmation of our strong business model and clear market demand for our products.” Fatemeh Nikayin, co-founder, added, “This funding represents more than financial support; it's a partnership with investors who understand and resonate with our vision and global ambitions.”

Thibault D'hondt, Partner at 6 Degrees Capital, said: 

“Globally, banks spend billions of dollars on scheme compliance and payment dispute management. Rivero is the first of its kind to offer a suite of SaaS solutions to help banks and processors address the challenge. We have been truly impressed with the exceptional vision of the management and believe this investment will allow Rivero to become a global market leader for payment operations.”

Endre Sagi, General Partner of Inference Partners, said: 

“The value chain of payments is highly fragmented, and while there are initiatives to address this challenge on the acquiring side, the issuing side has seen much less innovation. With its suite of payment solutions, Rivero enables card-issuing financial institutions to vertically integrate their fragmented payment value chain. By addressing this largely untapped opportunity, we believe Rivero is perfectly positioned to become an essential part of modern payment infrastructure.”

Rivero Ltd. is a privately held company based in Switzerland with a strong focus on simplifying payment operations. Rivero provides SaaS solutions for all players in the payment ecosystem, such as issuing and acquiring banks. With Kajo, Rivero simplifies the process of navigating current and upcoming compliance obligations with payment networks, and with Amiko, provides a solution to manage fraud recovery and dispute processes end-to-end digitally.

6 Degrees Capital is a venture capital firm based in London and Belgium. The firm invests in Fintech and SaaS companies across Europe, from Seed to Series B. 6 Degrees Capital believes in disruptive technologies addressing real customer pains. Quality businesses that scale exponentially and are led by extraordinary entrepreneurs.

Inference Partners is a thesis-driven venture capital firm dedicated to investments in IT infrastructure software companies. Based in London, the firm partners with entrepreneurs at an early stage and looks to contribute in meaningful ways throughout their journey. Inference Partners is exclusively backed by experienced founders and operators, and the firm is committed to sharing its network and operational expertise with its portfolio companies.

Rivero Raises $7 Million in Series A Funding to Supercharge Growth

While the digital revolution offers promising solutions, banks still need help with the weight of legacy systems and resource-intensive processes, particularly in payment operations.

Rivero was launched to modernise and streamline payment operations for banks across Europe. To get a better understanding of the company, The Fintech Times sat down with co-founder 

Tell us more about your company and its offerings.

After years in the payment industry and facing its challenges firsthand, we launched Rivero AG in 2019 to streamline payment operations. 

, our initial product for scheme licence compliance management, debuted in April 2020, first in Switzerland and then across Europe. Amiko, focused on digital fraud recovery and dispute management, followed in March 2021 and has since attracted a growing European customer base.

What problem was your company set up to solve?

 to their customers. Every card issuing bank has two core processes: first, the scheme compliance processes – to stay updated with the compliance updates from the payment network to ensure compliance and seamless payment experience for their customers. Second, there is the fraud recovery and dispute process – to manage the dispute process with the customer in case of fraud or mishandling of services by merchants.

These processes are costly and resource-intensive, posing financial risks for banks. Most banks rely on legacy processes and systems to manage these processes. With our products, banks can make these processes modern, digitalised and therefore more efficient. By providing Software-as-a-Service (SaaS) products, we further reduce our clients’ integration and maintenance burden.

Since launch, how has your company evolved?

These days, we provide SaaS solutions for all players in the card payment ecosystem, such as issuers, acquirers and FinTechs, with issuing banks as our primary customers. Our competitive edge is ingrained in our unique product offering, focusing on making costly and manual payment operations seamless. Kajo, our first product, is the only solution on the market for card scheme compliance and enables all licensees of payment networks to minimise the effort and the risks involved in this process.

, is the only SaaS solution that digitalises the entire fraud recovery and dispute process. It helps banks manage this process more efficiently while being able to offer a unique self-service experience to their customers. Amiko empowers banks to promote consumer protection of card payments to their customers without being concerned with increasing volume or costs.

What has been the biggest challenge or most ‘tricky moment’ to overcome?

Our journey has been challenging and rewarding as we have navigated the complexities of reaching our break-even point. In doing so, we’ve dedicated significant effort to assemble a solid and cohesive team that drives our vision forward. Equally important to our mission, we’ve fostered strategic partnerships with some of the most prominent card issuers and financial institutions both in Switzerland and across Europe.

What are your biggest achievements or ‘proudest moments’ so far?

One of our proudest achievements was when Visa recognised the value of our products for their clients by selecting us as the very first Swiss fintech to be incorporated into the prestigious Visa Fintech Partner programme 

This selection is not merely a gateway for us to tap into Visa’s vast global client base, but it also stands as a testament to the quality and value of our offerings. Being endorsed by a giant like Visa speaks volumes about the trust and confidence they have in us.

How would you describe the culture of your company?

Our company culture is anchored in a strong ethos of open-book management. Our products result from the unique confluence of our deep-seated knowledge of payments. This is in addition to the fresh perspectives of modern SaaS design principles.

Every single member of our team plays a pivotal role in this culture. They constantly challenge the status quo, seeking ways to redefine and elevate the standards in the payment sector. We place a huge emphasis on the bedrock of our operations: maintaining banking-grade security standards. Ensuring the safety and trust of our clients and partners is critical.

Our approach combines deep payment experience with modern SaaS products. This isn’t just a formula; it’s how we think and operate. Every decision is made with our customers’ needs in mind, ensuring they benefit from practical, effective solutions.

We recognise that the world of fintech is dynamic. Instead of just adapting, we aim to be a driving force behind the change. Our commitment is unwavering: to provide clients with advanced, secure tools that truly make a difference. As the industry shifts and grows, we’ll continue prioritising efficiency-driven and customer-centric solutions.

Behind the Idea: Rivero

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You can read the full press release published on 

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